Our policy is valid for 30 days. If more than 30 days have passed since you received your item, unfortunately we cannot offer a refund or exchange.
If you change your mind within 24 hours of placing your order, we will issue an immediate refund. Orders are processed only after a 24-hour delay to allow time for modification requests. Once processing has begun, no refund can be issued until the item has been delivered, received, and returned to the address provided.
1. Return Conditions
To be eligible for a return, the item must:
-
Be unused and in the same condition as when received
-
Be returned in its original packaging
-
Be returned at your expense to the address we provide
The following items cannot be returned:
-
Intimate or hygiene products
-
Gift cards
2. Return Verification & Proof
We verify that the return corresponds to your order using your order number or email address.
You can prove your return in two ways:
-
We receive the parcel at the address we provided (not the manufacturer’s address), or
-
You send us a receipt or photo as proof of shipment (shipping label, postal receipt, etc.)
In some cases, we may require physical receipt of the item before issuing a refund. If there is any doubt, the item will be inspected before processing. If the item is deemed non-compliant, the refund will be refused and supporting evidence (photos/videos) will be provided.
These measures have been implemented following previous fraudulent claims. We apologize for any inconvenience and assure you that each request is handled with the utmost care.
3. Refunds
Once your return is received and inspected, we will notify you by email of our decision.
If the refund is approved, it will automatically be issued through your original payment method. Processing times depend on your bank or card issuer.
If your refund is delayed:
-
Check your bank account
-
Contact your card issuer
-
Contact your bank
If you still have not received your refund, please contact us at:
contact@camille-manon.com
Our customer service team will verify that all the above steps have been followed before conducting an internal review.
Items purchased on sale are refunded at the promotional price paid, not the original price.
4. Exchanges
We only replace items if they are defective or damaged.
If you wish to exchange an item for the same model, please contact us at:
contact@camille-manon.com
5. Gifts
If the item was sent directly to you as a gift, you will receive a gift card of equivalent value once the return is received.
If the item was not marked as a gift at the time of purchase, or if the gift giver received the item, the refund will be issued to that person, who will be informed of the return.
6. Return Shipping Costs
Return shipping costs are your responsibility and are non-refundable.
If a refund is granted, return shipping costs will be deducted from the refunded amount.
Delivery times for exchanges may vary depending on your location.